30-day returns
For purchases made directly on cryotimer.com and delivered in the United States, contact us within 30 calendar days after delivery if CryoTimer is not right for you. Opening the packaging and ordinary use in accordance with the product instructions do not, by themselves, make your product ineligible for this return policy.
Start your return
Use our contact form, select “Return or warranty” and include your order number and the email used at checkout. Tell us why you are returning the product. We will provide a prepaid US return-shipping label and the correct return address. Do not send the item to an unconfirmed address.
Pack and send the product
Return the CryoTimer and the accessories supplied with it. Dry the device and pack it securely. Follow the instructions provided with your return label. Keep the carrier receipt or tracking number.
Free return shipping
We provide the prepaid label for eligible US returns. There is no restocking fee. Free return shipping means the cost of sending the product back; it does not mean the original delivery charge is refunded for a change-of-mind return.
Refund amount and timing
For a change-of-mind return, we refund the product price actually paid. The original standard shipping charge, currently $6.99, is not refunded. We issue the refund to the original payment method within seven business days after receiving and checking the return. Your payment provider may take additional time to show the credit.
An item that arrives damaged or faulty
Contact us through the same form and describe the problem. Include photos if requested by our support team. We will assess the issue and arrange the appropriate next step. Report a fault as a fault, rather than selecting a change-of-mind reason; the exclusion of original delivery charges above applies to change-of-mind returns.
One-year limited manufacturer warranty
The product guide states a one-year limited manufacturer warranty for technical defects. This is separate from the 30-day return policy. For a warranty enquiry, provide proof of purchase and describe the fault. Read the supplied product guide for the manufacturer’s warranty terms and contact us for help with the claim.
Correct assembly and water use
CryoTimer must be assembled and sealed as instructed before water use. The limited warranty does not cover damage caused by incorrect assembly, an improperly closed battery compartment, or other use contrary to the instructions. Water inside the device is not, by itself, proof of misuse: we assess the cause, including whether a product defect caused the failure.
Scope and other purchases
This policy describes direct US purchases from cryotimer.com. For an Amazon marketplace purchase, use the return options attached to that Amazon order. Nothing on this page removes rights or remedies you may have under applicable law.